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Charlestown hollywood casino hotel11/20/2023 ![]() Assists in development and/or updating of standards of service, departmental SOPs and training materials to meet updated departmental needs and to enhance guest experience.Advises hotel leadership of issues related to employee performance.Reports needed repairs, equipment malfunction, or other conditions that cannot be handled appropriately either personally or by other housekeeping staff.Reports, documents and turns in Lost and Found items properly.Communicates effectively with Front Desk regarding room availability & condition.Responds quickly and courteously to guest requests. Trains all new Housekeeping personnel in all housekeeping procedures and standards. Cleans rooms and public spaces or handles laundry duties as may be necessary.Inspects guest rooms and public spaces to ensure that cleanliness standards and proper amenity and literature placement have been met. Responsibilities: Ensures guest satisfaction and safety by training new Housekeeping Team Members to be able to provide a consistently superior hotel product in addition to inspecting and ensuring the cleanliness of guest rooms and public spaces.Assists in ensuring hotel quality and productivity standards are being met in the areas of housekeeping, laundry and hotel public space. ![]()
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